How to: Set Up License Manager
In this article
Automatic subscription validation
Reactivating a deactivated license
When the Upgrade License Manager process is triggered, use the Subscription Setup page to manage the subscription license for your LS Express environment.
This setup defines how your POS (Point of Sale) and PAY (LS Pay) units are validated, activated, and managed under a valid subscription.
The Subscription Setup page is not only used for the initial setup—you also use it throughout the lifecycle of your subscription: to check its current status, to renew it before or after it expires, and to reactivate it if it was deactivated. See Automatic subscription validation, Renewing your subscription, and Reactivating a deactivated license below.
To open the Subscription Setup page:
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Open the Administration page.
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Select Navigate, and then choose Subscription.
Actions bar
| Action | Description |
|---|---|
| New > Fix License key | Select to fix the license key. |
| New > Reset Subscription | Select to reset the subscription and delete all the related data. |
| License Instance Type | Select to open the License Setup for viewing or editing license instance details. When the dialog page opens, choose the Environment Type (Test or Production). |
| Validate Subscription | Select to validate the subscription with the LS Retail license service. |
| Deactivate License | Select to deactivate the active license instance. A prompt appears if devices are still in use. You have to deactivate the devices first and try again. |
| Log Details | Select to open a log showing previous license validation records. |
| Related > POS Units Activated Elsewhere | Select to view POS units that are activated elsewhere. |
| Related > PAY Units Activated Elsewhere | Select to view PAY units that are activated elsewhere. |
General FastTab
The General FastTab displays the main information about your subscription, including the validation date, license key, and number of available POS and PAY units.
| Field | Description |
|---|---|
| Next Subscription Validation Date | Indicates when the License Manager tool will run the synchronize with customer D365 BC SaaS environment. During this process, it will verify whether the number of activated units remains unchanged or has been adjusted due to additional orders or cancellations processed by the LS Retail Licensing department. |
| Grace Period | Indicates how many days the system remains active after the validation date expires. |
| Active | Indicates that the current license subscription is active or not. |
| LS Pay | Indicates that the LS Pay functionality of your subscription is active or not. |
| Number of Total Point of Sales | Displays the total number of POS units allocated in the subscription. |
| Number of Available Point of Sales | Displays how many POS units are still available for activation. |
| Subscription GUID | The unique identifier that represents the active license subscription. |
| License Key | The license key issued after the purchase of LS Express license. Required for activation. If you are installing the LS Express for the first time, the trial version is automatically communicates with the latest License Manager. Note: In the trial version, the license key will display as all zeros. When the trial period ends, enter the license key provided by LS Retail License team (also visible on Business Hub) to continue using LS Express. Important: In the trial version, you are not allowed to validate the subscription. Validation is only applicable for non-trial licenses. |
| Number of Total PAY Units | Displays the total number of PAY units included in the license. |
| Number of Available PAY Units | Displays how many PAY units remain unassigned or unused. |
| Instance Type | Indicates the subscription type, for example Test or Production. |
Point of Sales List FastTab
This FastTab lists all POS units that belong to the current subscription. Each units shows its license status and ERP reference details.
| Field | Description |
|---|---|
| Id | The unique identifier for the POS unit. |
| Terminal Unique Id | The unique key that identifies the POS terminal in the system. |
| Description | A short description of the POS unit. |
| User ID | The assigned POS user ID. |
| Sales Profile | The sales profile applied to this POS. |
| Sales Profile Description | The description of the sales profile, for example Default profile - System-Created. |
| Address | Sweden only. The address of the point of sale. |
| Client Registration ID | Sweden only. The Client Registration ID used to communicate with Infrasec. |
| POS Unit Status | Indicates whether the POS unit is In Use or Available. |
| POS Unit ERP Code | The ERP reference code for the POS unit. |
| POS Expiration Date | Shows the expiration date of the LS Express POS license and it must be renewed before that date. |
| First POS | Indicates whether this POS is the primary POS for the company. |
| POS Cancelation Status | Displays the current cancelation status, for example Blank if active. |
| PAY ID | Identifies the PAY unit Id linked to this POS Unit. |
| Company Name, Subscription GUID | Displays the company name and the corresponding subscription GUID. |
Actions on the POS List
| Action | Description |
|---|---|
| Activate POS Unit | Select to activate a POS unit under the current license. |
| Deactivate POS Unit | Select to deactivate a POS unit, freeing up the license slot. |
| Open PAY Units | Select to open the PAY Units List associated with the subscription. You can manage your PAY units on the PAY List page. |
| POS Unit Cancelation | Manage your cancelation status to:
To be Canceled or
Blank (only if the current status is To be Canceled). Note: After the status is set to "To be Canceled", the License Manager team can update the status to Confirmed to be Canceled or Cancelation Completed. If the status is set to Confirmed to be Canceled or Cancelation Completed, it can no longer be modified. |
PAY Units List
The PAY List page opens when you select Open PAY Units from the Subscription Setup page. This page displays all the LS Pay units available under the current subscription. You can review the activation status, expiration date, and license information for each PAY unit.
Actions on the PAY List
| Action | Description |
|---|---|
| Edit List | Allows you to modify or review PAY unit details directly in the list. |
| New > PAY Unit Cancelation | Manage your cancelation status to:
To be Canceled or
Blank (only if the current status is To be Canceled). Note: After the status is set to "To be Canceled", the License Manager team can update the status to Confirmed to be Canceled or Cancelation Completed. If the status is set to Confirmed to be Canceled or Cancelation Completed, it can no longer be modified. |
| Activate PAY Unit | Select to activate a selected PAY unit under the current license subscription. |
| Deactivate PAY Unit | Select to deactivates the selected PAY unit to release it for another POS unit. |
PAY List
Automatic subscription validation
Once License Manager has been upgraded and a license key is entered, your subscription does not need to be checked manually every day. The Next Subscription Validation Date and Grace Period fields on the General FastTab control when and how this happens:
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When a user signs in to the POS and the Next Subscription Validation Date has passed, the system automatically contacts the LS Retail license service to re-validate the subscription and refresh the unit counts—you do not have to select Validate Subscription yourself for this to happen.
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If the automatic validation has not yet run and the Next Subscription Validation Date has passed, you see a notification stating that your subscription has expired and offering a grace period of the number of days shown in the Grace Period field, during which you can still use LS Express while you arrange a renewal. This notification includes a For more info link that opens this page.
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If the Grace Period has also elapsed, or if the subscription comes back from the license service as not active, you see a notification stating that your subscription has expired and asking you to contact your LS Express reseller to renew it.
Renewing your subscription
Renew your subscription before or as soon as you are notified that it is about to expire (or has expired):
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Contact your LS Express reseller, or submit a request to the LS Retail License team, to renew the subscription or add units.
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Once the LS Retail License team has updated your subscription on their end, open the Subscription Setup page and select Validate Subscription to pull the renewed subscription information—including the new Next Subscription Validation Date—into your LS Express environment. You do not have to wait for the next automatic validation.
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Confirm that the Active field shows Yes and that Number of Available Point of Sales and Number of Available PAY Units reflect the renewed subscription.
Reactivating a deactivated license
If your license was deactivated—for example, using the Deactivate License action—the License Key field is cleared, the subscription is marked inactive, and all POS and PAY units are removed from the Point of Sales List and PAY List FastTabs. To reactivate the license:
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Open the Subscription Setup page and select the License Key field.
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Enter the license key issued by the LS Retail License team (also visible on Business Hub).
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The system validates the new key with the LS Retail license service as soon as you enter it. If validation succeeds, your subscription details (number of devices, PAY units, and next validation date) are refreshed automatically.
Note: The License Key field cannot be changed while it is already linked to an active license, or while any POS or PAY unit still shows POS Unit Status/LS PAY Unit Status = In Use. Deactivate the license (or the individual units) first, then try again.
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Because deactivation removes all unit records, reactivate each POS and PAY unit you need using the Actions on the POS List and Actions on the PAY List described above.
Troubleshooting
| Situation | What to do |
|---|---|
| Notification: subscription has expired, with a grace period | You are still within the Grace Period shown on the General FastTab. Renew your subscription as described in Renewing your subscription before the grace period runs out. |
| Notification: subscription has expired, asking you to contact your reseller | The grace period has elapsed, or the license is not active. Contact your LS Express reseller to renew, then select Validate Subscription. |
| "Subscription validation failed" message | Select Validate Subscription again once your connection to the LS Retail license service is restored. If the problem persists, contact LS Express support. |
| Cannot change the License Key or deactivate the license | One or more POS or PAY units are still In Use. Deactivate those units first (see Actions on the POS List), then try again. |
| License Manager still behaves unexpectedly after a renewal or reactivation | Use Log Details to review recent validation attempts. As a last resort, Reset Subscription clears all locally stored license data so you can re-enter the license key from a clean state—this deletes all related data, so use it only if renewing or reactivating does not resolve the issue. |
See also